Available Position:

Clinical Operations Associate

Supervision Received:

The Clinical Operations Associate reports directly to Kimberley Anderson and collaborates closely with other members of the Customer Support Team & the Clinical Team. It is expected that the associate is capable of working independently on projects assigned within the timeframe given, whilst still working within a team atmosphere to achieve CARE’s mission statement with excellence.

Job Description:

CARE Surgery Center is a privately owned specialty surgery center who serves the Greater Phoenix area as well as out of state clientele.

The Clinical Operations Associate is responsible for the communication amongst the team, as well as bridging the gap between clientele, leadership, and support staff. The primary responsibility of the Clinical Operations Associate is to ensure the customer satisfaction is a key focus across the hospital and will brainstorm and communicate with the Clinical Operations Manager to better the outcomes of patients, clients, and support staff.

Ultimately, the goal is heartfelt patient care, sincere client support, and intrateam alliance.

Duties and Responsibilities:

  • Oversees the correct attachment of patient documentation ahead of scheduled consult
  • Responsible for excellent client/patient experience
  • Responsible for receipt of client concerns and addresses them with guidance from supervisory roles
  • Actively participates in front office and team meetings to ensure all concerns are addressed and well thought out plans are produced in the spirit of change management
  • Assist in the development of policies, procedures and SOPs to ensure stable working environment, in turn delivering excellence to our clients and patients
  • Serve as site collaborator between CARE Surgery Center and Remote Leadership
  • Evaluate processes and systems of clinic in accordance with clinic policies and procedures

Qualifications:

  • 3-5 years of supervisory experience in a healthcare or medical setting.
  • College degree or equivalent work experience.
  • Familiarity with quality and process improvement methodology, such as Lean.
  • Working knowledge of federal and state regulations that impact clinic operations,
  • Ability to use MS Office programs, including MS Word, Excel and Outlook.
  • Ability to accurately and efficiently use Cornerstone, Smartflow or similar solutions
  • Effective problem solving and ability to analyze and use data for decision making.
  • Ability to embrace, manage diversity and build and maintain successful teams.
  • Effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication.
  • Excellent verbal and written communication skills.
  • Ability to work with a variety of clients, patients, and staff.

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Minimally Invasive Surgery for Dogs and Cats - CARE Surgery Center

CARE Surgery Center

Companion Animal Referral

623.328.9007
623.440.5709

6677 W. Thunderbird Rd L188
Glendale, AZ 85306

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